Website termination– End of Online Prescribing portal New system: Vision Online Patient Services

As many of you are aware we operate an online prescription ordering portal through our website. Unfortunately we have just recently been informed by the company that hosts this website that they will no longer be operating that side of their business. So we are having to move our website to another website hosting service. This will however be a completely new site and the Online Prescription portal on our current website system is not able to migrate over.

SO PLEASE REGISTER NOW FOR OUR NEW ONLINE  PRESCRIPTIONS PORTAL

SIGN UP FORMS AT RECEPTION

Our current website will transfer to a new host on Thursday 1st October. It should maintain most of it’s current appearance and the web address will stay the same: www.craigvineansurgery.scot.nhs.uk The online prescription portal on our current/old website will be monitored by our staff until   Friday 25th September. Please register before then with our new Vision Online Patient Services system.

All current users of our Online Prescription service will be emailed a copy of the registration form for the new system.

There are other ways to order your repeat prescription:

¨ Phone the Surgery and select Option 1 and leave your prescription request on our prescription answering service.

¨ Email your request to : TAY.craigvineanprescriptions@nhs.scot making sure along with the list of required medicine you include your full name and Date of Birth, as well as your preferred Pharmacy for collection.

¨ You can of course also order your prescription in person at the Surgery reception.

We apologise for any inconvenience this will cause you and thank you for your patience as we make this transition.

Pharmacies recommend you give 7 days after you have ordered your prescription, before you go to collect it. Most Pharmacies have a text reminder service which are a useful tool to be informed when your prescription is ready.

We do not dispense medication.You will need to choose a pharmacy to collect your prescription from. We will send your prescription to your chosen Pharmacy. You can collect your prescription from the Surgery but you will still need to take it to a Pharmacy to be dispensed the medication.

You can change your nominated pharmacy at any time:

• at your GP practice
• at any pharmacy that accepts repeat prescriptions

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

• Go to Medicines A to Z

If you would like to speak to someone at the GP surgery about your prescription:

• phone our pharmacist after 10am on 01350 727269
• fill in our medication query form.

Patients on repeat medication will have their medications reviewed once per year by our practice team. Should there be any changes to your medication we will contact you to discuss these.

Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

• coughs
• colds
• sore throats
• tummy trouble
• aches and pains

They can also advise on medicine that you can buy without a prescription.

Find a pharmacy (nhs24.scot)

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.